We are currently recruiting Duty Managers.
Job purpose
To assist the Management team in the efficient running of the gym to the highest standard in line with FLYEfit policies and procedures.
Duties and Responsibilities
- Customer Care/Member Service
Provide outstanding customer service to our members. Manage feedback from members in a positive and efficient manner. Deal with any lost property issues, documenting details accurately.
- Access Control
Manage any card issues, membership fraud or membership issues in a professional and efficient manner following the policies and procedures set out by FLYEfit.
- Supervision of FLYE classes
Instructing classes and helping team provide members with high quality exercise classes which are run efficiently.
- Gym Introduction
Conducting walk throughs with potential new members, introducing the gym floor and options available to them to become a member.
- Admin
To assist the Manager in the completion of all admin duties accurately, efficiently and on time, while sending it on to the appropriate persons in a timely manner. This includes incident reports, gym safety manual and ensuring the gym shift handover is communicated correctly.
- Gym Care/Maintenance
To ensure the gym is clean at all times, reporting of maintenance/gym faults are reported efficiently and followed up as required. Completing Service reports correctly.
- Health & Safety Duties
To help promote and maintain a safe gym at all times, give first aid as required and be fully competent in fire safety.
Other duties relating to the day to day maintenance of the gym floor.
- Qualifications and Skills
Flexible
PT Qualified
Approachable
Ability to work in a fast paced environment
Ability to use initiative
Knowledge of Fitness Industry
